Harnessing AI for Enhancing Student Support Services: The Case Study of the University of the South Pacific

Abstract

In the unique educational landscape of small island countries in the Pacific, the University of the South Pacific (USP) has embarked on an innovative approach to augmenting student support services by integrating Generative AI technology. This initiative specifically caters to its diverse and dispersed student body across 12 countries and five time zones, addressing a critical need for accessible and empathetic support systems in higher education. To do so, the Semester Zero, an online preparatory course using GPT 3.5-Turbo, was created. Designed for all incoming students, it showcased the potential of AI to enhance student support services in institutions with far less challenging environments than USP