Sustainable Management of Municipal Drinking Water Services: A Case Study of Daly City, CA

Abstract

This study aimed to investigate the impact of infrastructure upgrades, sustainability practices, fair billing systems, and community engagement initiatives on the quality, affordability, and sustainability of drinking water in Daly City. Grounded in a Theory of Change, the study sought to understand how these independent variables influenced dependent variables such as water quality, affordability, and responsible water use. By reviewing the literature on water management, affordability, and sustainability, the study identified areas for improvement in Daly City\u27s practices. Assumptions suggested that infrastructure investments improved water quality, fair billing systems eased financial burdens, and community engagement promoted responsible water use. Data was collected through surveys with 97 residents and interviews with 5 subject matter experts (SMEs). Quantitative findings highlighted residents\u27 perspectives on water quality, affordability, and sustainability, while qualitative insights from SME interviews provided a deeper understanding of municipal water management practices. Triangulating these findings aimed to comprehensively understand factors affecting drinking water in Daly City. The study\u27s implications are valuable for policymakers, urban planners, and communities facing similar challenges, aiming to inform decision-making and support sustainable water management practices