We're the problem; mapping our way out of printing purgatory

Abstract

This is the tale of a behavioural mapping exercise that revealed some uncomfortable truths about our library’s role in the student experience, and the journey that got us there; how we followed the data to discover the many ways our service design exacerbated student printing troubles, and how divergent UX helped us chart a course out of this mess.https://uxlib.org/uxlibs-the-books