IMPACT OF JOB ROTATION ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION IN THE PUBLIC CIVIL SERVICE MELAKA

Abstract

ABSTRACT  This study examined the influence of job rotation i.e., human capital development and human capital transformation on employee performance. In addition, the study also analyzed the role of job satisfaction as a mediator that mediated the relationship between job rotation and employee performance. 403 Administrative Assistants in the State Civil Service of Melaka were the total population, and sample size calculation included 196 respondents. The questionnaire was based on five Likert scale points, analyzed through the application of IBM SPSS Statistics version 25 and PROCESS for SPSS. The findings showed that the job rotation had a positive and significant relationship on employee performance. In addition, the study also found that job satisfaction was a mediator deemed suitable to mediate the relationship between job rotation and employee performance in the sector studied. Keywords: Job rotation, employee performance, job satisfaction, civil servic