WEB ACCESSIBILITY COMPLIANCE TO WCAG 2.0 STANDARD: A CASE OF A MALAYSIAN PUBLIC UNIVERSITY

Abstract

Most universities now communicate, exchange pertinent information, and facilitate transactions among their stakeholders through their websites. Website accessibility is, therefore, essential to ensure equal access to information from the institution regardless of their physical limitations and other potential restrictions. Based on ACHECKER and WAVE, the objective was to present the features of non-compliance to WCAG 2.0 standard and ways to overcome for a Malaysian public university homepage. The study found a low degree of compliance with the WCAG 2.0, respectively.  Parsing, labels or instruction, headings and labels, link purpose, resize text and information and relationship are some of the aspects that require rapid attention. It is possible to further improve issues with navigation, adaptability, input assistance, compatibility, empty links, and empty headings. An expert’s insights indicated that without proper monitoring from the higher authority of the government body like MAMPU, the web accessibility would remain partially or completely inaccessible to certain sectors of the population. Overall, this study provides insightful information, especially to web designers who can better adhere to the standards when creating their websites. Keywords: ACHECKER, WAVE, a Malaysian public university, WCAG 2.0, web accessibility