PENGARUH IMPLEMENTASI SISTEM ELEKTRONIK BAGI WAJIB PAJAK TERHADAP KUALITAS PELAYANAN ADMINISTRASI PERPAJAKAN (Studi pada Wajib Pajak terdaftar di KPP Pratama Malang Utara)

Abstract

This research aimed is to describe the impact of the implementation of an electronic system for taxpayers towards service quality of tax administration on KPP Pratama Malang Utara. This research is a quantitative type of explanatory research. Sources of data are primary data and secondary data obtained from the method of distributing questionnaires and documentation record. Sampling method used on this research is accidental sampling. Analysis method used on this research are descriptive analysis and inferential analysis. Results of this research showes that the variable of e-SPT electronic system implementation, variable of e-Registration electronic system implementation, and variable of e-Filing electronic system implementation has significant impact on the variable of tax administration services quality. Suggestions for DJP are to improve the socialization of the electronic system for taxpayers, and simplify the electronic systems so it can be received by the taxpayer and the DJP is also expected to improve the visual appearance of the electronic system to make it more attractive. Keywords: Implementation of e-SPT electronic system , implementation of electronic e-Registration system, the implementation of electronic systems e-Filing, Tax Administration Service Quality ABSTRAK Penelitian ini bertujuan untuk menjelaskan pengaruh implementasi sistem elektronik bagi Wajib Pajak terhadap kualitas pelayanan administrasi perpajakan pada KPP Pratama Malang Utara. Penelitian ini merupakan penelitian kuantitatif dengan jenis penelitian explanatory research. Sumber data diperoleh dari data primer dan data sekunder dengan metode menyebarkan kuesioner serta mencatat dokumentasi. Pengambilan sampel dilakukan dengan metode accidental sampling. Analisis yang digunakan adalah Analisis Deskriptif dan Analisis Inferensial. Hasil dari penelitian ini menunjukan bahwa variabel implementasi sistem elektronik e-SPT, variabel implementasi sistem elektronik              e-Registration, dan variabel implementasi sistem elektronik e-Filing berpengaruh signifikan terhadap variabel kualitas pelayanan administrasi perpajakan. Saran bagi DJP agar lebih meningkatkan penyuluhan mengenai sistem elektronik bagi Wajib Pajak, serta  menyederhanakan agar sistem elektronik dapat lebih di terima oleh Wajib Pajak dan pihak DJP juga diharapkan meningkatkan tampilan fitur secara visual pada sistem elektronik agar lebih menarik   Kata Kunci : Implementasi sistem elektronik e-SPT, Implementasi sistem elektronik  e-Registration, Implementasi sistem elektronik e-Filing, Kualitas Pelayanan Administrasi Perpajakan