Background: Ineffective or inadequate communication is a leading cause of poor health outcomes as well as quality of health care when dealing with complex chronic conditions in older adults (Jones, et al, 2015). This is usually the result of substandard communication of important health information between provider and their patients. This , is turn, leads to poor care coordination, thereby leading to avoidable hospital readmission from skilled nursing facility.D.N.P., Nursing Practice -- Drexel University, 201
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