Electronic passport system acceptance: an empirical study from Indonesia

Abstract

The objective of the study was to evaluate the website of passport submission provided by Directorate General of Immigration (DGI), Ministry of Law and Human Right of Indonesia. For this purpose, a questionnaire was deployed to gather data required. The questionnaire was developed in closed form to measure four variables i.e., information quality, system quality, service quality and perceived easy of use. Structural equation modelling was deployed to analyse the data. Lisrel software was used in this regard. The result showed that information quality, system quality and service quality influenced perceived easy of use of online passport website. Improvement in service quality will improve perceived easy of use. In contrary, in order to improve perceived easy of use, DGI must reformulate information provided on the website. Similar evidence with system quality of website, DGI must evaluate the quality of the website in order to improve perceived easy of use