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Understanding participation and opportunities for design from an online postcard sending community

By Ryan Kelly and Daniel Gooch


The advent of Internet communication has seen much personal correspondence move from paper-based into digital form. But while the Internet is often associated with the decline in paper-based communication, it also provides opportunities to exchange traditional ephemera in new, exciting ways. We present here an analysis of Postcrossing, an online system that facilitates the sending of non-digital postcards among random strangers. Via a survey study of Postcrossing users, we elicit six key factors that contribute to the Postcrossing experience. We consider how these elements might be carried over into other digital communication technologies

Publisher: ACM
Year: 2012
DOI identifier: 10.1145/2317956.2318041
OAI identifier: oai:opus.bath.ac.uk:31393

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