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Strategic planning for water utilities in developing countries

By Josses Mugabi, Sam Kayaga and Cyrus Njiru


This is the author’s version of a work that was accepted for publication in the journal Utilities Policy. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published at: common feature of public water utilities in developing countries is their lack of a commercial orientation. As a result, many utilities find themselves locked in a cycle of poor corporate performance - with low coverage of services, huge amounts of non-revenue water and insufficient funding for maintenance and expansion. Strategic planning in such turbulent times should be relevant, cost-effective and transforming. This paper discusses a strategic planning framework to assist utilities in developing meaningful and useful performance improvement plans. Recent application of this framework in Africa has demonstrated its relevancy, cost-effectiveness and potential to transform poorly performing water utilities

Topics: Strategic planning, Urban water utilities, Developing countries
Publisher: © Elsevier
Year: 2007
DOI identifier: 10.1016/j.jup.2006.10.001
OAI identifier:

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