Service design and the next generation technologies in Georgia

Abstract

The work provides study and analysis of the queue management substance and significance. Research was conducted on the basis of Tbilisi Public Service Hall example. The work demonstrates that dealing with the queue management problem is of decisive importance for improvement of effectiveness of the service companies.Research conducted within this work is based on the results of 10-day observations. In the research the methods of quantitative analysis were applied. On the basis of the data obtained based on exponential distribution and Poisson distribution of services the econometric model was built. Suitability of this model is demonstrated, the relevant conclusions were made for improving queue management effectiveness