Measuring Operator Emotion Objectively at a Complex Final Assembly Station

Abstract

To meet future challenges of production systems, especially in high-wage countries with high technological complexity in factories, it is important to focus on human operators. The perceived operator view is an important aspect, but takes time. This paper will discuss the physiological measurements used in four commercial and semi-commercial devices in terms of usability in industry, meaning of measurement data and relation to intuition and flow. Results indicate that three physiological measurements can be used in combination to measure well-being to some extent, but that subjective data needs to be incorporated to support the individual perspective (due to that the meaning of data is subjective). By using these devices, physiological data can be measured and evaluated in real-time, which increases the possibility of studying operator emotion (or memory constructs). More studies are needed to evaluate how cognitive processes and measurement data are connected