Computerization, workplace organization, skilled labour and firm productivity: Evidence for the Swiss business sector

Abstract

The present study explores empirically the hypothesis that information and communication technologies, new organizational practices and human capital are important determinants of firm efficiency and performance, further that the combined use of these three factors leads to a mutual strengthening of their impact on firm performance. The analytical framework is that of a production function at firm level. The new contribution of this study to the empirical literature is that it is the first empirical study of this type for the Swiss business sector, using a rich data set at firm level for the year 1999 which were collected by means of a postal survey, and giving particular attention to the complementarity issue (several approaches) and to the endogenization of the technology and organization variables.Information technology, Workplace organization, Productivity, Complementarities,