In recent years, as a result of an important agreement with the Italian Ministry of the Environment, Lombardy Region has promoted and supported numerous measures for energy efficiency and renewableenergy sources integration within its territory. Subsequently, monitoring campaigns have been launched to evaluate the global outcomes of the different calls and programs. Among other types of interventions, the promotion of the replacement of diesel boilers with high efficiency natural gas boilers represents an effective way to reduce primary energydemand and emissions and, more in general, to support the definitive transition from oil derived fuels toless polluting fuels like natural gas.The research presents the results of the monitoring campaign performed on about 1500 heating system's retrofit interventions subsidized by Lombardy Region within its Framework Program Agreementin the field of Environment and Energy. Local energy efficiency programs are particularly important today and have to be designed, managed and monitored to clearly identify the real energy, economic and environmental benefits that they produce. The research presented aims to provide a methodology and useful insights for the implementation of such programs along with their monitoring and analysis processes. In particular, the research illustrates the use of indicators to enable a comparison according to multiple criteria and different perspectives, in particular the societal one and the end-user's one
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