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Managing IT services: some practical considerations

By John Mcmanus and Michael Howitt

Abstract

This paper describes the key elements of service delivery necessary to enable service managers to make informed judgements on those factors that result in poor service performance and risk

Topics: N213 Project Management
Publisher: ICFAI University Press
Year: 2009
OAI identifier: oai:eprints.lincoln.ac.uk:3705
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