[National Co-ordinating Centre for NHS Service Delivery and Organisation R & D (NCCSDO)]
Abstract
Reducing the waits in emergency departments is important for patients
and is a government priority. In order to reduce waits the whole
system must be considered. The flow of patients before arrival at the
emergency department determines the workload of the department.
The staffing, resources and systems within the emergency department
are key to providing high quality timely care. The flow of patients after
leaving the emergency department until their return home will
determine whether they can be discharged from the department in a
timely manner. Despite the present focus on emergency care in the
NHS there have been no reviews of the literature to inform the present
changes to reduce waits
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