Constru????o de modelo de business intelligence para a controladoria evidenciar informa????es estrat??gicas: o caso do SESI - Servi??o Social da Ind??stria do Estado do Rio Grande do Sul

Abstract

Este estudo construiu um modelo de Business Intelligence para a controladoria evidenciar informa????es estrat??gicas em uma das empresas do Sistema FIERGS: o Servi??o Social da Ind??stria (SESI-RS). Evidenciou-se o tipo de pesquisa metodol??gica como um estudo de caso explorat??rio, com observa????o participante de forma aberta, de natureza qualitativa, realizada a partir de m??ltiplas fontes de coletas de dados, tais como entrevistas, an??lise de documentos, manuais de sistemas, sistemas de inform??tica. Iniciou-se com a fundamenta????o te??rica sobre gest??o estrat??gica, necessidades informacionais dos executivos e o papel da controladoria frente ??s reais necessidades estrat??gicas organizacionais. Fez-se o alinhamento entre o Balanced Scorecard (em fase de implanta????o na organiza????o estudada), o Business Intelligence e a controladoria. Ap??s, foram contemplados assuntos sobre o tema tecnologia da informa????o versus processo de tomada de decis??es. Por fim, analisaram-se o Business Intelligence, seus componentes e seus benef??cThis reseach built a model of Business Intelligence for controlling disclosure strategic information in one of the FIERGS System organizations: Servi??o Social da Ind??stria (SESI-RS). The method of methodological search was used because it is an exploratory study of case, with an open participative observation, qualitative, developed from multiple sources of data, such as interviews, review of documents, systems manuals and informatics systems. It starts with the theoretical basis on strategic management, informational needs of executives and the role of controlling towards the real strategic organizational needs. It was made an alignment among the Balanced Scorecard (this tool is being applied in the studied organization), the Business Intelligence and controlling. After, it was analyzed subjects as Information Technology versus decision-making process. Finally, it was analyzed the Business Intelligence, its components and its benefits for the construction of the proposed model. Thus, based on the theoretica