服务规范：安全乘车；站车洁净；主动服务；语言文明；报站准确；秩序井然；北京市地下铁道总公司；总公司监督电话；客运服务监督电话；每个月的15号总公司领导在复兴门站接待乘客； [Service Standards for Subway Personnel: Operate safely, keep vehicle and station clean, voluntarily offer services, be polite and civil, correctly report names of stops and routes, keep passengers in order. On the 15th of each month, the management of the]

Abstract

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