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The extent of e-business usage and perceived cumulative benefits: A survey on small and medium-sized enterprises

By Rosli Mohamad and Noor Azizi Ismail


Internet-based application (e-business) is well-recognized as a useful mean to extend business\ud efficiency.Owing to the idiosyncratic nature of Small and Medium-sized Enterprises (SMEs), considerable works have been initiated to explain why firms within this sector embrace e-business. Despite extensive research to identify factors that explain the firm’s e-business practice, works are still limited to examining as to what extent the e-business assimilates into business operation. Furthermore, firms would experience varying degrees of benefits by deploying e-business.Therefore, this paper reports intensity of e business usage across various business processes and its relationship with cumulative benefits.A survey of 140 SMEs has revealed the diversity of e-business usage across business processes.A cluster analysis has further proposed three distinct profiles of firms based on the intensity of their e-business usage.Finally,\ud the empirical evidence obtained has also ascertained positive association between the intensity of e-business usage and cumulative e-business benefits. Despite limitations highlighted, this paper provides evidence on the current state of e-business usage across firm operation and its likely impact to the firm\ud operation

Topics: HB Economic Theory
Publisher: IFRD
Year: 2013
OAI identifier:
Provided by: UUM Repository

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