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Les enjeux strategiques de l'unite de service

By Pierre Eiglier, 13 - Puyricard (France). Centre d'Etude et de Recherche sur les Organisations et la Gestion Aix-Marseille-3 Univ. and 13 - Puyricard (France). Inst. d'Administration des Entreprises Aix-Marseille-3 Univ.

Abstract

SIGLEAvailable from INIST (FR), Document Supply Service, under shelf-number : DO 7839 / INIST-CNRS - Institut de l'Information Scientifique et TechniqueFRFranc

Topics: 05D - Economics, economic theory, STRATEGY, SERVICE QUALITY, CLIENT SATISFACTION, STAFF SATISFACTION, SERVICE RECOVERY
Year: 2001
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