Maturing interorganisational information systems

Abstract

This thesis consists of nine chapters, divided over five parts. PART I is an introduction and the last part contains the conclusions. The remaining, intermediate parts are: PART II: Developing a maturity model for chain digitisation. This part contains two related studies concerning the development and operationalisation of a maturity model for chain digitisation. It also contains empirical work, namely the application of the model on the Dutch retail sector, and on Dutch organisations in general. PART III: Studies on interorganisational information systems in retail and health. This part focuses on empirical application of interorganisational concepts in the retail and health sector. Two chapters concentrate on point-of-sale (POS) systems. This is a type of information system that is specific to the retail sector and forms the central part of a retailer’s ICT. The third chapter describes a study on interorganisational ICT in primary care. PART IV: Policy studies on interorganisational information systems. In this part we shift our attention to the policy perspective. We look at interorganisational chains as a whole and work towards an information strategy that takes into account the threat of identity fraud. Finally, we evaluate a policy programme in terms of its success in furthering the uptake of interorganisational ICT. These three parts match with the three elements of the main research question. They also form a logical sequence: from developing theoretical concepts, through empirical application, to policy formulation