This case study report describes the research results of a case study at Planon into the processes of
development, release, and deployment. The research was done to document the release and deployment
processes at Planon, to uncover strengths and weaknesses in these processes, and to compare Planon
to other product software vendors. The case study was performed by doing interviews and examining
development documentation, Planon software, and internally used tools. The results of the case study
are organizational descriptions, Planon software descriptions, and the descriptions of the development,
release, and deployment processes. The main conclusions of the case study are twofold. First the case
study shows that striving for more integrated software knowledge management can relieve the processes
of release and deployment. Secondly, the case study displays that extensive variation management can
effectively increase the customer base for a software vendor
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