For vendors of product software it is becoming more and more difficult to manage and control the software
configurations of all their users at the customer's site. It is labour intensive and error-prone to
(semi)automatically register detailed lists of the software artefacts in use by each customer. To alleviate this
problem the Deliver project proposes an Intelligent Software Knowledge Base that contains all facts about all
artefacts together with their relevant attributes, relations and constraints. In this way, high-quality software
configurations can be calculated automatically from a small set of key parameters. It also becomes possible to
pose what-if questions about necessary or future upgrades of a customer's configuration. This document
describes a case study performed at Exact Software into the processes of release and deployment. The results of
the case study are presented, existing of process descriptions of the development, release and deployment
processes at Exact Software, a comparison to the Intelligent Software Knowledge Base, and an analysis of the
results
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