Reducing Customers’ Total Cost of Ownership Within a Software Supply Network

Abstract

This paper describes how the company Cordys avoids the ERP problems from the last 15 years by improving the software release, delivery, deployment, and maintenance processes. These ERP problems, such as costly ERP migrations and highly complex maintenance procedures, are circumvented by the introduction of a staging area. This staging area is a software control system that enables a customer to manage software, 3rd party/home developed products, and knowledge such as manuals, licenses and updates, explicitly