World Wide Web Administration and distribution of the Maintenance Climate Assessment Survey (MCAS)

Abstract

Naval Aviation has been tasked to reduce it's 1996 human factors related Class A flight mishap rate in half by the year 2000. The Human Factors Quality Management Board (HFQMB) was established in 1996 to help Naval Aviation achieve its mishap reduction goals. Previous HFQMB mishap reduction initiatives focused on flight mishaps and aircrew related issues, however a recent shift to broaden the scope now puts attention on aircraft maintenance and consequently maintainers. Baker (1998) developed from a Maintainer's perspective a Climate Assessment Survey (MCAS). The purpose of the MCAS was to provide a diagnostic tool to identify potential intervention areas from the perspective of maintenance-related mishaps. This thesis seeks to provide a vehicle fostering the proliferation of the MCAS throughout the fleet by adapting it for the World Wide Web (WWW), and developing a prototype Web site. A usability analysis was conducted to form a basis for future modification to the online version of the MCAS, with the ultimate goal being an effective tool to promote the reduction of human factors related mishaps in Naval Aviation maintenance.Approved for public release; distribution is unlimited.Lieutenant Commander, United States Navyhttp://archive.org/details/worldwidewebadmi10945917