Reports the views of some young people and 6 families on services received from social care professionals. Summarises the main themes that emerged and emphasises the issue of professional reliability as articulated in these 2 small, but in depth, studies. The views of both sets of interviewees contributed to the creation of a course for front line managers drawing from user and worker consultations. Draws on the interviews to shed light on various aspects of professional relationships with services users and what they said they wanted. Discussion sets this in the context of policy agenda
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