Review of the aged care complaints investigation scheme

Abstract

The Australian Government has announced reforms to improve consumer focus and protection in aged care, including an enhanced Aged Care Complaints Investigation Scheme. These reforms mean that allegations of poor quality care or abuse will be investigated and acted upon quickly. The report is the result of a review conducted by Merrilyn Walton, Associate Professor of Medical Education, University of Sydney and formerly Director of the NSW Health Complaints Unit and Commissioner for the NSW Health Care Complaints Commission. The Minister for Ageing, the Hon Justine Elliot MP commissioned the external review of the CIS in order to evaluate its effectiveness, and to ensure that it continues to meet the needs and expectations of both consumers and providers. &nbsp