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A CULTURAL ANALYSIS OF BUSINESS PROCESS MANAGEMENT GOVERNANCE IN INDIAN ORGANISATIONS

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Abstract

Business process management (BPM) is a key issue for organisations, particularly in a global business environment. In this paper we synthesise a framework for BPM governance and then report two case studies that explore the influence of national culture on BPM governance in India. One case study involves a global outsourcing services company with Indian origins and the other an Indian manufacturing company that has recently established an overseas presence. The two case studies provide a deep understanding of how culture influences BPM governance differently within each organization and how BPM governance practices can be established to mitigate any negative influences of national culture in a global context

Topics: Business Process Management, BPM Governance, Culture, India. Acknowledgement
Year: 2014
OAI identifier: oai:CiteSeerX.psu:10.1.1.417.2387
Provided by: CiteSeerX
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