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SMART project: industrial and academic collaboration for service design

By Ro Bianco, Paolo Campegiani, John Forrester, Leo Iaquinta, Maria Aless and Ra Torsello


Abstract. Governments need to devise services centered on citizens and their needs. The SMART project focuses on the development and validation of new service science methodologies in e-Government domain to achieve value added services able to satisfy explicit and implicit citizen needs. To reach its goals, SMART benefits from the experience of industrial and academic worlds that sharing multidisciplinary knowledge contributes to build services more citizen-centered. SMART considers three different scenarios to devise and validate its methodologies. This paper presents the initial experience carried out by industrial and academic partners in one of the considered scenarios

Topics: industrial-academic experience, service design, citizen-centered
Year: 2014
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