Location of Repository

- HPOVUA'98 Workshop, 19-21 April 1998, Rennes, France - - 1 / 9 -

By Fr An Ce

Abstract

. To meet customers' demands for high-quality telecommunications and multimedia services and to guarantee service performance in a highly competitive environment, an efficient service management should be performed. The very first step for designing service management tools is identifying the information to be handled. This paper proposes a generic object-oriented informational architecture which is split into two sublayers, one dealing with the abstract communication flows, and another one with a range of service members, additional objects, and diverse relationships between them. A primary care is given to the definition of various types of parties participating in a service session, service contract management, accounting related objects and service charges' calculation process. The standards-based Systems Management Functions (SMFs) have been integrated into our service information model allowing us to benefit from the predefined support services. Keywords: service, service managem..

Topics: service, service management, information models, managed objects
Year: 2007
OAI identifier: oai:CiteSeerX.psu:10.1.1.36.9785
Provided by: CiteSeerX
Download PDF:
Sorry, we are unable to provide the full text but you may find it at the following location(s):
  • http://citeseerx.ist.psu.edu/v... (external link)
  • http://www.rennes.enst-bretagn... (external link)
  • Suggested articles


    To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.