Location of Repository

Social responsibility reporting at group level in a mutual insurance company: the experience of ITAS Mutua Assicurazioni

By Andrea Moro, Edo Grassi and Claudio Bazzanella


The Global Reporting Initiative (GRI) guidelines state that a social responsibility re-port should provide information about 'all entities over which the reporting organisa-tion exercises control or significant influence'. A mutual insurance company which sells products through a network of insurance agents has to provide information about insurance agencies and about customers. ITAS is the first company to produce a so-cial responsibility report including data provided by the network of insurance agents, the customers and the shareholders. The paper illustrates the process used to collect and process information. Interestingly, the data collection process opened a channel of communication with both agents and customers/shareholders supplying ITAS with useful suggestions from the strategic and marketing point of view

Year: 2009
OAI identifier: oai:oro.open.ac.uk:15541
Provided by: Open Research Online

Suggested articles


To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.