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Consumer and Co-Producer Roles in e-Service: Analyzing Efficiency and Effectiveness of e-Service Designs

By Mei Xue, Patrick T. Harker and Gregory R. Heim

Abstract

This study was supported by a research fellowship from the SEI Center for Advance

Topics: Key Words, E-Service, Co-production, Efficiency Analysis, Data Envelopment Analysis
Year: 2003
OAI identifier: oai:CiteSeerX.psu:10.1.1.194.7170
Provided by: CiteSeerX
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