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By Anjana Susarla, Andrew B. Whinston, Anitesh Barua Co-supervisor, Prabhudev Konana, Maxwell B. Stinchcombe and Kenneth Hendricks


The Dissertation Committee for Anjana Susarla Certifies that this is the approved version of the following dissertation: Understanding the organization of managed service providers: an analysis of customer satisfaction and contracting in markets for hosted IT service

Year: 2003
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