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being used to manage cases at many other similar organisations in Australia and overseas. Charms helps organisations exercise governance, duty of care and risk mitigation. The system records and measures issues and incidents (enquiries, lodgements, complaints, outcomes) and manages associated documents and contacts. Charms has a powerful workflow engine that is totally adaptable to the organisations processes and legislative framework, ensuring that cases are handled within prescribed guidelines in less time with reduced costs. Charms provides early business intelligence to help the organisation identify service gaps, improve performance and produce optimal outcomes. Membership and Financial Management System- “MeMs” MeMs has fully integrated membership and financial management systems providing member service and recruitment tools in one place. It offers superior customer service with its workflow based e-contact management facilities and ability to register members for courses and special events. MeMs ’ robust financial system handles different payment methods, reconciliation of group payments, full debtors management and back-en

Year: 2009
OAI identifier: oai:CiteSeerX.psu:10.1.1.135.7566
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