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Voice User Interface Design for Automated Directory Assistance

By Esther Levin and Amir M. Manš


This paper focuses on the challenges that one encounters when building for commercial deployment an automated system for Directory Assistance (DA.) The design for an automated DA system needs to take into account constraints and requirements that arise from three distinct aspects of the application, namely, the business drivers, the user needs, and the strengths and weaknesses of voice technologies. 1

Year: 2005
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