Abstract: This case study presents an overview of a well-defined corporate maintainability program that is implemented by a third-party contractor for facilities at a National Aeronautics and Space Administration �NASA � site. The third-party contractor is a full-service organization providing design, construction, operations, and maintenance service through a design/build/maintain/operate contract. As the owner, NASA provides guidelines for the maintainability program, which the third-party contractor implements at the project level. This case study chronicles the actions taken by the owner and contractor in implementing maintainability at the corporate and project levels. The structure of this case study follows the six milestones of the Construction Industry Institute model process for maintainability implementation
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