Public information communication technologies (PICTs) are a new way of doing business, allowing people to access information, money, and various products in a convenient and timely fashion. PICTs, including information kiosks, automated banking machines and ticket/fare dispensers, are increasing in popularity as businesses and government become familiar with the many services and benefits that PICTs can provide. Although designed to increase the efficiency and convenience with which information is shared and transactions are completed, the development of PICTS has occurred largely without the consideration of the access requirements of people with disabilities. Lack of access to a PICT renders the information or transaction functions useless. Inaccessibility of the PICT can occur when technology features make operatin
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