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Are We Willing to Hear What “Failure ” Has To Say?

By C. Robert Nelms

Abstract

Root Cause Analysis has the potential of CHANGING people, IF the leader of the investigation knows of this potential. Far from “just another problem-solving exercise,” the root cause analysis should SLOW PEOPLE DOWN to the extent that they can see the truth of the incident under inquiry, WHATEVER THE TRUTH MIGHT BE. This paper focuses on two parts of our human nature which are large obstacles to root cause discovery, i.e., our unwillingness to slow down, and our unwillingness to let go of certain basic assumptions about life. Warning: this paper is designed to challenge the way you think about Root Cause Analysis

Year: 2008
OAI identifier: oai:CiteSeerX.psu:10.1.1.134.1877
Provided by: CiteSeerX
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