Organisations use an increasing number of national and international in-company
shared service centres and outsourcing arrangements in the quest for efficiency
improvements. A prime candidate for standardisation are administrative
activities in which firms take advantage of the rapidly evolving information
technology. This pull towards convergence is subject to a counter-force of
national regulations, institutions and cultural factors that acts as a barrier
to cross-border standardisation of administration. The administrative activities
of the human resource and payroll functions are an important topic as most
employees have predominantly transactional contact with these departments.
Moreover, if the HR director fulfils the role of strategic business partner it
is likely that in a time of increasing competition and economic difficulty the
effectiveness and costs of administrative tasks become an area of attention
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