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Uncertainty challenges in service cost estimation for product- service systems in the aerospace and defence industries

By John A. Erkoyuncu, Rajkumar Roy, Essam Shehab and P. Wardle

Abstract

Contracting for availability is expected to become more prevalent for product -service systems (PSS) in the aerospace and defence industries. These contracts tend to transfer responsibilities for the operational phase from the customer to the supplier. In parallel, with operational life spans spanning several decades, the ability to deal with uncertainty in cost estimation for support activities is becoming critical. This paper outlines challenges within this process derived from literature as well as issues that were highlighted during interviews with four major defence and aerospace organisations.Organised by: Cranfield UniversityMori Seiki – The Machine Tool Compan

Topics: Product Service Systems, uncertainty, cost estimation, service
Publisher: Cranfield University Press
Year: 2009
OAI identifier: oai:dspace.lib.cranfield.ac.uk:1826/3830
Provided by: Cranfield CERES

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