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Service Information in the Provision of Support Service Solutions: A State-of-the-art Review

By S. Kundu, A. McKay, R. Cuthbert, D. McFarlane, D. Saxena, Ashutosh Tiwari and P. Johnson

Abstract

The transition from the delivery of physical products to the delivery of product-service systems demands new forms of information system that are designed to support the lifecycles of both physical products and associated services. Information requirements for service solutions are dependent on the nature of the offering and the underpinning service agreement. In this paper we provide a survey of current practice, highlighting examples of best practice, and review literature in information support for service support solutions. Results are being used to inform the definition of a blueprint for future service information systems. Early conclusions will be reported.Organised by: Cranfield UniversityMori Seiki – The Machine Tool Company; BAE Systems; S4T – Support Service Solutions: Strategy and Transitio

Topics: Service Information, Support Service Solutions, Product-Service Systems, Industrial Practices
Publisher: Cranfield University Press
Year: 2009
OAI identifier: oai:dspace.lib.cranfield.ac.uk:1826/3606
Provided by: Cranfield CERES

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Citations

  1. (1978). Implementing an Information Strategy in Manufacture: A Practical Approach, doi
  2. (1985). Information: The Lifeblood of Organization,

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