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Service operations management strategy : matching service production and delivery systems to customer expectations

By Colin Armistead

Abstract

School of Managemen

Year: 1989
OAI identifier: oai:dspace.lib.cranfield.ac.uk:1826/640
Provided by: Cranfield CERES

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Citations

  1. (1985). Competitive Advantage, doi
  2. (1980). Competitive Strategy: Techniques for Analysing Industries and Competitors, The Free Press, doi
  3. (1989). Customer Service and Operations Management, The Service Industries Journal, doi
  4. (1987). Flexibility and Manufacturing Function - Ten Empirical Observations,
  5. (1986). Managing in the Service Economy, doi
  6. (1985). Manufacturing Strategy,
  7. (1979). Quality is Free: The Art of Making Quality Certain’,
  8. (1984). Research in Operations Management, Proc. Workshop on Teaching and Researching Production and Operations Management, London Business School,
  9. (1988). Service Operations: Designing the Operation for Strategic Advantage”,
  10. (1988). The Strategic Determinants of Productivity, doi
  11. (1984). Transfer of Concepts between Manufacture and Service’, doi
  12. (1978). Where does the customer fit in a service operation’, Harvard Business Review, doi

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