Illuminating user experience of a website for the relatives of persons with depression

Abstract

BACKGROUND: The aim of the study was to illuminate users' experiences of a website aimed at helping relatives of persons with depression. MATERIAL: Data was collected through forum posts, a usability scale and focus groups, and was analyzed using content analysis. DISCUSSION: The diary and forum seemed to fill different and valuable functions (i.e. think tank, exchange of stories), allowing communication with the self and others. CONCLUSIONS: The website www.sommarregn.se has the potential to work as an empowering self-help instrument online, representing a viable medium to help relatives cope. Its usability can be enhanced through further development