This thesis examines the meeting between citizens and the institutional design. We examine this meeting in the context of an urban regeneration project in the neighbourhood of Kongens Enghave located in the southern part of Copenhagen which qualifies as a strategic case study. We are interested in the conditions under which the civic participation takes place in terms of institutional design and conditions of cooperation and dialogue between citizens and system. In other words this thesis examines the conditions of participatory governance, which furthermore indicates that the case operates in the schism between government and governance. We base this investigation of the meeting between citizens and system, and the cooperation and dialogue between the two, on Patsy Healeys theory on collaborative planning. This theory emphasizes the importance of the adequate institutional design in order to buttress civic participation. The process is characterized by an ambiguity which is expressed in shifts during the process. This ambiguity leaves citizens as well as planners disorientated, and this fact has a huge impact on the meeting between citizens and system. We conclude that the shifts occur and the problems surface when the meeting between the citizens and the institutional design involves the entire administrative system within the municipality. The meeting and cooperation with the system evolves into a clash in which the role of the citizens decreases, and this results in a feeling of frustration among the participating citizens. The clashes, the shifts and the problems often set in as the urban regeneration project reaches the phase of implementation of the projects agreed upon during the process. The urban regeneration project works within a time limit, and this time pressure legitimates the government of the process because results have to be achieved or else funds will disappear. All in all the meeting with the system leads to a decrease in the participation. In order to enhance the cooperation and dialogue between citizens and system, it is important that the citizens are facilitated, which in fact takes place in the opening 3 phase of the urban regeneration project in Kongens Enghave. Moreover it is imperative that the citizens actually do have a decision-making authority and that the processes are continuous
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