e-Government structures permits the government to
operate in a more transparent and accountable manner of which it
increases the power of the individual in relation to that of the
government. This paper identifies the factors that determine
customer’s attitude towards e-Government services using a
theoretical model based on the Technology Acceptance Model. Data
relating to the constructs were collected from 200 respondents. The
research model was tested using Structural Equation Modeling
(SEM) techniques via the Analysis of Moment Structure (AMOS 16)
computer software. SEM is a comprehensive approach to testing
hypotheses about relations among observed and latent variables. The
proposed model fits the data well. The results demonstrated that e-
Government services acceptance can be explained in terms of
compatibility and attitude towards e-Government services. The setup
of the e-Government services will be compatible with the way users
work and are more likely to adopt e-Government services owing to
their familiarity with the Internet for various official, personal, and
recreational uses. In addition, managerial implications for
government policy makers, government agencies, and system
developers are also discussed
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