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Ethnic minority customers of the Pensions, Disability and Carers Service: an evidence review.

By Peter Allmark, Sarah Salway, Richard Crisp and Ruth Barley

Abstract

The aim of this project was to review and synthesise available evidence that could\ud throw light on: why Black and Minority Ethnic (BME) customers are less satisfied\ud with the Pension, Disability and Carers Service (PDCS); why BME individuals eligible\ud for the PDCS benefits are less likely to apply for them; what interventions might\ud be successful at raising levels of take-up and satisfaction with PDCS services; and\ud what important gaps exist in research evidence to answer these questions

Publisher: Department for Work and Pensions
OAI identifier: oai:shura.shu.ac.uk:2717

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