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Modelling complex resource requirements in Business Process Management Systems

By Chun Ouyang, Moe Thandar Wynn, Colin Fidge, Arthur H.M. ter Hofstede and Jan-Christian Kuhr

Abstract

Real-world business processes are resource-intensive. In work environments human resources usually multitask, both human and non-human resources are typically shared between tasks, and multiple resources are sometimes necessary to undertake a single task. However, current Business Process Management Systems focus on task-resource allocation in terms of individual human resources only and lack support for a full spectrum of resource classes (e.g., human or non-human, application or non-application, individual or teamwork, schedulable or unschedulable) that could contribute to tasks within a business process. In this paper we develop a conceptual data model of resources that takes into account the various resource classes and their interactions. The resulting conceptual resource model is validated using a real-life healthcare scenario

Topics: 080608 Information Systems Development Methodologies, 080609 Information Systems Management, resource modelling, business process management, process automation, conceptual data modelling
Publisher: ACIS
Year: 2010
OAI identifier: oai:eprints.qut.edu.au:38548

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