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University Ombuds: Issues for Fair and Equitable Complaints Resolution

By Rachael M. Field and Michael Barnes


Increasingly, universities around Australia are appointing university ombuds to assist in the resolution of student complaints against academics. This paper explores a number of key issues relevant to the dispute resolution practice of university ombuds, particularly in relation to ensuring fair and equitable process and outcomes

Publisher: Thomson Legal & Regulatory
Year: 2003
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