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oaioai:CiteSeerX.psu:10.1.1.514.2073

Antecedents To Satisfaction With Service Recovery

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Publication date
1 January 2000
Publisher
Doi

    Abstract

    Norwegian Customer Satisfaction Barometer is appreciated. The author is also thankful for constructive comments provided by two anonymous reviewers of the European Journal of Marketing. Finally, help and support offered by colleagues a

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