The University of Edinburgh and research sponsors are authorised to reproduce and distribute reprints and on-line copies for their purposes notwithstanding any copyright annotation hereon. The views and conclusions contained herein are the author’s and shouldn’t be interpreted as necessarily representing the official policies or endorsements, either expressed or implied, of other parties.Rather than seeking to automate the tasks performed by humans, the trend in modern AI\ud research and application development is towards providing support to human agents in the workplace. The impetus for this lies in an acknowledgement of the differing capabilities of humans and computers, and its aim is to engineer environments where these capabilities will complement each other to greatest effect. Another influence is the dramatic shift in work practices in recent years with the rise of the internet and the WWW (and with the Semantic Web on the horizon), ensuring that knowledge management has become central to the philosophy of the modern organisation
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